If you purchased the software from TurboTax then the installation file will be in your download account. You have to sign onto your download account using the exact same User ID you used to purchase the software - https://shopping.turbotax.intuit.com/unified/downloads?route=myaccounts
If you have your order number you can check the order status and payment using this website - https://shop.turbotax.intuit.com/commerce/orderstatus/orderstatus.jsp
