You really need to describe what computer system you are working on, and the particular tax product (and year) you are using. This is critical, since MAC and Windows issues with software updates can be entirely different.....and if MAC, then we need to get a MAC person involved.
1) If you've updated the software from the main TTX menu and it hasn't worked, then shut down and do a full reboot of your computer before trying to update again . I know people using Windows, with a parially-installed Windows update...they can't really get the proper new TTX update until the Windows update has been completed by a full reboot. and, There was a new W10 update in the past two weeks.
2) A MAC could have similar issues, and some MAC update problems have been fixed in the past by a full reboot first.
____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*
