When you requested to have your fees deducted from your federal refund, you signed that agreement that says if it takes the IRS longer than usual to issue your refund or if your refund is seized for a debt owed, etc. that TurboTax can takes its fees from your bank account. It is not TurboTax's fault that the IRS delayed your refund for identity verification. They sent you several emails telling you that they would be deducting the fees from your account; you could have called customer support about it before they deducted the fees. You should still call customer support to see if they can help out, but not sure if they can do anything at this point.
To call TurboTax customer support
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
They are available from 5 a.m. to 5 p.m. Pacific time Monday - Friday.
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
