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Get your taxes done using TurboTax

Terpening wrote:  "listed as having free TurboTax and cannot call anyone without paying."

 

It sounds like it may be a moot point now but if you have desktop software, you have free TurboTax phone support.   At the contact form at the link below there's a dropdown product menu, where you indicate you are using desktop software for Mac (CD/download), then choose the edition, then state your issue.   It will then ask you for some information and should either provide you a phone number or schedule a call back.   Hours are 5AM-5PM Pacific (8AM-8PM Eastern) Monday-Friday.

 

https://support.turbotax.intuit.com/contact

 

You also said you were having difficulty uninstalling your Mac product, but figured it out.    So this is likely moot, too, but in case someone else reads this thread, here are some uninstall/reinstall steps for Mac:
https://ttlc.intuit.com/community/installing/help/remove-uninstall-turbotax-for-mac/00/26050