If the federal tax return is not e-filed then the state tax return cannot be e-filed, it has to be printed and mailed.
You will need to contact TurboTax support to have the $29.99 credit card fee for the state e-file refunded.
To contact TurboTax customer service/support use their contact website during business hours. If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds
TurboTax support is open from 5am to 5pm Pacific time, Monday thru Friday
Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
