When you log in, click the red box Expert Help in the top right. Then choose Contact History.
If that doesn't work for you, phone TurboTax Support so they can troubleshoot with you.
Hours are 5AM-5PM Pacific (8AM-8PM Eastern) Monday-Friday.
FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/questions/1899263
