@tmus2000 wrote:
excellent question and I'm glad you asked. I am using the old school 2016 desktop edition for that year's return.
Well, that explains some things and confuses others. The Live feature with messages from a TurboTax tax expert is only available in Online 2018 TurboTax. You had not said anything about using desktop software for a 2016 return, and you talked about logging into your account to get a message, so I assumed you were using Live TurboTax, a 2018 online product.
As I mentioned previously, you need to phone Customer Support and let them question you to figure what all is going on. Was the Support person you talked to simply going to send you something in regular email? Or did the email say to log into your account? If the latter, maybe they thought you were using 2018 Live TurboTax.
