tmus2000:
Are you sure you are in the right account with the return you have been preparing? Many people end up with more than one. If you think that is not the right account, we can tell you how to troubleshoot.
Otherwise, if it's the right account, I don't know why you would not see the red box "Expert Help" in the top right. Phone TurboTax Support during business hours so they can troubleshoot with you.
Hours are 5AM-5PM Pacific (8AM-8PM Eastern) Monday-Friday.
FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/questions/1899263
I've also asked a Moderator for additional suggestions tomorrow.
