Your message indicates you are using the TurboTax online Self-Employed edition. You do not have to upgrade to another edition for TurboTax telephone support. Nor do you have to pay for anything to speak with a support agent.
If you cannot get through to support using the contact website then use the web pages mentioned in the prior post -
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
