I have no other suggestion other than to contact live help and tell them you didn't get your messages.
FAQ: How do I connect with a tax expert in TurboTax Live?
https://ttlc.intuit.com/community/expert-review/help/how-do-i-connect-with-a-tax-expert-in-turbotax-...
Hours are 5AM-5PM Pacific (8AM-8PM Eastern) Monday-Friday.
Or you can phone general TurboTax Support to have them troubleshoot:
FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/questions/1899263
