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Here is information about contacting TurboTax.

Free Edition (without PLUS): When you select Talk to a specialist, you'll be asked to add PLUS benefits first.

 

https://ttlc.intuit.com/replies/3300041


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Get your taxes done using TurboTax

After hours trying to find a contact phone number, I got in touch with an agent and my issue was worked. Refund of over payment received. However, the issue of my Alabama tax return being submitted is still an issue. Told to expect submission issue in several days.