Even if you are sure you entered the correct PIN, go through the solution below to make sure you didn't overlook anything. We want to help you successfully e-file your return.
For tax returns that are rejected due to invalid PIN follow these directions found in TurboTax FAQ:
This is frustrating – you keep getting rejected for the wrong AGI even though you've copied it from the 2016 return sitting right in front of you.
For some reason, the IRS has a different AGI in their database. Your job is to find out what that number is so you can e-file.
Start by getting a free IRS transcript for your 2016 return. (Also get a transcript for your spouse, if you're filing jointly in 2017 and your spouse filed a separate 2016 return).
On your transcript, look for ADJUSTED GROSS INCOME (you may need to look on page 2). This is the number in the IRS database; make sure the AGI you enter matches this number exactly.
If you're unable to order an IRS transcript, try entering 0 as your AGI, assuming you haven't already gone that route. You can also try entering last year's signature ID (instructions below).
Failing that, you can opt to file a paper return; follow the solution steps above, except select File by mail when it appears.
-
If you previously chose to pay your TurboTax fees (if any) with your federal refund, then before changing to File by mail, you’ll need to change your method of payment to credit or debit card. Here's how.
Please review the following Turbo Tax FAQ for more information:
https://ttlc.intuit.com/replies/3300702
