Be sure you accessed TurboTax through the link on the affiliates website. Accessing through the regular TurboTax.com will not apply the discount.
Normally Affiliate discounts are applied at the very end during the "Review Your Order" process
On the bottom of the page in which you review your order and specify a payment method there should be a notification that "your discount has been applied".
If you performed the steps above and are still not seeing your discount applied, please contact Product Support to rectify the situation.
- Click "Contact" button
- Select "Contact Us"
- Enter some brief question details, click "Continue"
- Select "Choose a way to connect with us"
- Click on "Get a Call Back"
You will be placed into a queue and the next available Support
Representative will call you and look up your account details after some
brief Identity verification.
The representative will be able to
see the charges that TurboTax received payment for and help you
understand them. If an error IS detected a refund is likely possible
once escalated to an approving authority.
