You go thru this FAQ tomorrow during working hours.
Use the term "Billing issue" (do not use the word "refund" until you actually get someone on the phone):
https://ttlc.intuit.com/questions/1899263-trying-to-contact-us-or-reach-the-turbotax-support-telepho...
____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*
