I would suggest contacting customer service. They can issue you a download copy of the disc since it is not loading from your CD-ROM.
https://support.turbotax.intuit.com/contact/
The above is the best and most efficient way for you to connect with the right person so that you can get the help you need. But if you still require assistance, you can contact us on (800) 446-8848.
What is the TurboTax phone number?
