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Get your taxes done using TurboTax
Did you sign onto your download account with the exact same userID you used for the Advantage account?
Go to this website and sign onto your download account - https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download
If there is not a 2017 download showing in your account then you will need to contact TurboTax support for assistance.
Use this website to contact TurboTax support - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
Note - Support is open from 5am to 5pm Pacific time, Monday thru Friday
‎June 6, 2019
6:41 AM