That feature is available during business hours. Support opens at 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days.
You appear to be using Live Deluxe. The
Live portion of your product allows you to contact an expert for Live
tax help and return preparation help from a CPA/EA tax pro. It also
includes a final review of your return, which the tax pro will sign.
Live
Deluxe is currently discounted at 89.99 for a Federal return and 39.99
for a state return. If you choose to pay the fees out of the Federal
refund, there is an additional 39.99 service fee (44.99 for California
filers.)
Here's more info:
FAQ: What is TurboTax Live?
https://ttlc.intuit.com/questions/3859448-what-is-turbotax-live
FAQ: How do I connect with a tax expert in TurboTax Live?
https://ttlc.intuit.com/questions/4124827-how-do-i-connect-with-a-tax-expert-in-turbotax-live
