Dear Carissa, I have not been able to get a hold of a service representative from Turbo tax and since the payment has gone through, we will be disputing the charge. Turbo tax cannot promote using a credit card as the best option to pay federal tax, not show me the service fee amount, charge me $252 and then have no one available to help me stop my payment. If someone could have helped me on time, the payment could have been cancelled, and I could have paid via my direct deposit. I only paid via credit card because of how turbo tax advertised it to be the best way to pay.
