Here's how you can speak to Customer Support for assistance with your billing issue. I've also posted some screen images below on how this works. The images may be easier to understand than the TurboTax instructions.
Hours: 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week
FAQ: How do I contact TurboTax?
https://ttlc.intuit.com/questions/3401489
See the images below:
