- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I was charged twice for filing my taxes
Do you have an Intuit account?
You'll need to sign in or create an account to connect with an expert.
Accepted Solutions
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I was charged twice for filing my taxes
Here's how you can speak to Customer Support for assistance with your billing issue. I've also posted some screen images below on how this works. The images may be easier to understand than the TurboTax instructions.
Hours: 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week
FAQ: How do I contact TurboTax?
https://ttlc.intuit.com/questions/3401489
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I was charged twice for filing my taxes
Are you using the desktop Basic Edition? i.e, CD/download software installed on your computer? (that is what is shown by your screen name above.) Or did you indicate the wrong product when you asked this question?
Did you prepare a Federal return and then added a state program to the Basic Edition, which doesn't come with State?
Or are you using Online TurboTax?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I was charged twice for filing my taxes
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I was charged twice for filing my taxes
You didn't answer some of the questions I asked above. What product did you use, and is it desktop software or did you use Online TurboTax? If Online TurboTax, are the 2 fees for PLUS at 29.99 each? If not, please explain your products.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I was charged twice for filing my taxes
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I was charged twice for filing my taxes
Or were you using a different product or a different online edition? If so, which?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I was charged twice for filing my taxes
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I was charged twice for filing my taxes
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I was charged twice for filing my taxes
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I was charged twice for filing my taxes
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I was charged twice for filing my taxes
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I was charged twice for filing my taxes
This is a public Internet forum. For your privacy and security please do not post personal info in the public forum. TurboTax Support will not email you but no telling who else might try to contact you and could pretend to be from TurboTax or some other scam.
This is mainly a user community forum. Nothing account-specific can be investigated here. See the Answer below on how to reach TurboTax Support including screen images, or you can get a phone number in this FAQ:
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1899263">https://ttlc.intuit.com/questions/1899263</a>
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I was charged twice for filing my taxes
Here's how you can speak to Customer Support for assistance with your billing issue. I've also posted some screen images below on how this works. The images may be easier to understand than the TurboTax instructions.
Hours: 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week
FAQ: How do I contact TurboTax?
https://ttlc.intuit.com/questions/3401489
Still have questions?
Make a post