If you contact TurboTax Product Support a Representative will be able to verify your purchase and push a download of the appropriate product directly to your device. instructions below:
Contact Support:
If you're using TurboTax Online:
1.Sign in to your TurboTax account if you're not already signed in.
2.Click Contact in the upper-right corner of your screen.
3. Click "Contact Us"
4. Enter a brief description of your problem and follow the prompts to "Request a Callback"
If
you're using the TurboTax CD/Download software or can't sign into your
TurboTax account, click the link below to contact us. Ask your question,
click Continue, and follow our onscreen instructions.
https://support.turbotax.intuit.com/contact/
