Did you complete a 2016 tax return using the online editions? You should have started or completed a Form 1040EZ, Form 1040A or a Form 1040 to include other forms and schedules to be included with the tax return. Depending on the tax data you entered in the TurboTax program.
You may have more than one userID for your online account. This is a common problem when accessing the online tax returns.
Close all TurboTax windows on your web browser (including this one). Copy and paste the account recovery website link onto a new web browser window and run the tool.
Use this TurboTax account recovery website to get a list of all the user ID's for an email address. Run the tool against any email addresses you may have used - <a rel="nofollow" target="_blank" href="
https://myturbotax.intuit.com/account-recovery">https://myturbotax.intuit.com/account-recovery</a>
If none of the user ID's received will access your 2016 account, then use the option shown in blue on the account recovery website, "Try something else"
