You can request a download be pushed to your download account form TurboTax support since you purchased the CD.
Or you can request a refund for the software purchase using this website if you purchased the CD through TurboTax - https://support.turbotax.intuit.com/forms/refund-request.jsp
Support will re-open on Tuesday, January 2, 2018 at 5am Pacific time.
Use this website to contact support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
