You can download a software purchase for up to three years from the date of purchase for any reason at any time. Sign onto your download account here - https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download
If the software is unavailable to be downloaded due to the length of time since purchased, you can purchase the 2012 desktop software from an online retailer, such as Amazon.
TurboTax no longer supports tax year 2012. However, you may still be able to download any updates to the 2012 software once installed and the state software may also be available for install. But this is not guaranteed since the software is no longer supported.
If you created the 2012 tax return using the desktop editions then you will need the tax data file from the old computer to copy and install on the new computer. The 2012 tax data file has a file extension of .tax2012 and should be located in Documents and in the TurboTax folder.
If you need assistance from TurboTax support in accessing your download account, use the TurboTax support contact website.
See this TurboTax support FAQ for a contact link and hours of operation - https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
To contact TurboTax customer service/support use their contact website during business hours.
Submit your question/problem during business hours and then use the option for Call (a phone number will be provided for Call) to speak directly with a TurboTax agent -
https://support.turbotax.intuit.com/contact/
Note: The Call option will not be available when TurboTax Support is closed.
