Are you a Calfornia filer, and did you choose to pay your TurboTax fees out of the Federal refund? If so, that payment method has a 44.99 service fee, and invokes the "Premium Services" bundle. You can remove Premium Services prior to filing and avoid the 44.99 service fee, and can then pay the product fees upfront with credit/debit card or a prepaid debit card you can buy in a store.
FAQ: What is the Premium Services Bundle?
https://ttlc.intuit.com/questions/2204687-what-is-the-premium-services-bundle If you haven't already efiled, here's how California filers can remove Premium Services prior to filing and then pay the fees upfront:
https://ttlc.intuit.com/questions/2154391-how-do-i-remove-the-premium-services-feeOr did you pay upfront with credit/debit card without properly removing Premium Services, so you were still charged for Premium Services anyway? If that's the case, we can tell you how to speak by phone with TurboTax Support.
