You will need to contact TurboTax support for any billing issues.
Use this website to contact TurboTax support - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
Note - Support is open from 5am to 5pm Pacific time, Monday thru Friday
