I received a reject 8960 hold and when prompt to revisit turbo tax says to just refile?

 
sean6
New Member

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I had the same thing just happen to me. When click int Turbotax from the rejection email I received, I am presented with a "we will help fix this" and a "revisit" option. Clicking revisit forced me into a loop that keeps bringing me back to the "Revisit" page, without offering any fixes. Just re-submitting without a fix to my return seems like the wrong next step. Please help.

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same here
myaction
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same thing....no suggestions or knowledge of any kind by intuit.  Clearly many people have this same issue.

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Your tax return is on hold pending a product update expected to be released by March 28th. Please check again for updates..
It will be fixed tomorrow

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What should I do ? Just refile again and get rejected again ? That’s ridiculous.  TurboTax should be responsible for that

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I got the exact same thing. Glad to know it's not just me.
tckreuzer
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When will we know when the updates are done? Will we get an email or where do we look?
senhogan
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Still waiting for the product update!

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My efile was accepted
sean6
New Member

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Thanks sergiobaron1956. Though, I agree with tckreuzer that an official response from TurboTax letting us know it is safe to try again would help considerably. I don't want to try again willy nilly and create an issue with my efiling for now reason.
sean6
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lopezkar
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It's making me pay for re-file again.... Why should I pay for Turbo Tax product issue?
lopezkar
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Disregard prior comment --- I was able to refile and it DID NOT charge me for the refile.  Both Federal and State were electronically filed again.... Let's see if they are accepted this time.

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In my case they were both accepted