Contact TurboTax support for the problem with downloading the 2016 PDF
Support is open from 5am to 9pm Pacific time
Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
