@miq.polk I couldn't agree more. I have always used TurboTax because it has provided a solid guided service with historically reasonable fees. But the fact that I tried calling a rep to get insight to the fee structure to only wait 5 minutes with no one on the line, then realizing I would have been charged for that call if someone had picked up, is just another thing that pushed me over. I was going to go to H&R block because apparently they are "free", but now it's looking like I have to pay a $39.99 because I selected the "use my refund to pay for turbotax fees" option. All those drop down agreements I guess I should have read!
