Try this -
Clear your return and start over with the Free Edition. Click on Tax Tools on the left side of the screen. Click on Clear & Start Over
Let the program use Plus to pull your 2016 data and click on Get Started. On the screen that says "Things are looking good!" click on Continue. The next screen should give you the options for Free, Plus and Deluxe. Scroll down to the bottom of the screen and under the Free edition click on the Start Over button. Beneath the Start Over button it shows - Delete your info and start from scratch
See Screenshot
The program will remove all your prior year information and will land on the screen that states Are you sure? Click on the button Start over from scratch
See Screenshot
