You can switch from TurboTax Online to the desktop version, but they are separate platforms. You can transfer your in-progress online return to the desktop software. To do this, install the desktop software, select "Continue from TurboTax Online" at the sign-in screen, and import your data.
Here are some other steps you can take if TurboTax is saying your license code was already used:
- Verify Account: Ensure you are not logged into a different or new TurboTax account. The license is permanently linked to the first account used.
- Check "Downloads": log into your account and check the "Downloads" section to re-download the software.
- Reinstall Software: Uninstall the TurboTax program, restart your computer, and reinstall it to clear potential activation issues.
- Contact Support: If it's possible that the code was stolen or used by someone else, call TurboTax customer support for further assistance to have the license reset.
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