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Same and was verified and promised refund but told it has to he issued by filling out a form, the claim got denied both times even after the supervisor said notes were added that I let them screen share to verify.  

I authorized and was asked for credit card info for the amount 98.00 also got a payment receipt with and confirmation number for my order for the amount of 98.00 - only a bit later I got a separate email with a receipt with the same transaction number/ confirmation number but for 258.00! I NOTICE not THE 98.00 I authorized. SO now need to go to the bank to proceed with a formal chargeback and file complaints with the FTC and my state Attorney General. It ruined my last 2 days chatting multiple times filling out forms speaking to multiple people.  They all admit it and say the form is the only way