@anndaemer wrote:
I have been "chatting" with Turbo Tax's AI program for over an hour and done ALL the things it told me to do. I've also called the 800 number and the calls fail to go through. Sorry, but suggesting I go to the Turbo Tax page is NOT helpful.
Sorry you're having trouble. You haven't mentioned what the issue is other than "can't get it to work," which is not enough to go on. Did you install your product as in the FAQ below, and are you using the activation screen that's pictured in the FAQ? If so, what happens when you proceed to enter the license code, which is a 16-digit alphanumeric code? Does it provide any error message?
FAQ: Getting started with desktop TurboTax
https://ttlc.intuit.com/turbotax-support/en-us/help-article/license-information/install-turbotax-cd-...
You said you couldn't reach Customer Support. Is this the number you were using? Hours are 5AM-9PM Pacific, 7 days/week
https://ttlc.intuit.com/turbotax-support/en-us/contact/
Here's another option:
You mentioned Facebook above. If you use social media, you can contact a TurboTax Support agent directly through messaging at Facebook or X, where they should be able to help you with a license code issue.
https://x.com/TeamTurboTax
or
https://www.facebook.com/turbotax
