JohnB5677
Employee Tax Expert

Get your taxes done using TurboTax

If a saved return won't open it may be due to a conflict with Windows updates, 

 

You can repair Microsoft Visual C++ Redistributable 

 

  1. Open the Windows Control Panel
  2. Go to Programs and Features.
  3. Locate Microsoft Visual C++ 2015-2022 Redistributable (x64).
  4. Right-click it, 
  5. Select Change, then click Repair.
  6. Do this for all listed Visual C++ versions.
  7. Restart your computer

Additional Troubleshooting Steps

 

If the issue persists, consider these  Steps if the 2025 Desktop Application will not open

  • Disable Security Software: 
    • Temporarily turn off antivirus/firewall, as they may block the application.
  • Use "Open Tax Return": Launch TurboTax first, then use 
    • File 
    • Open Tax Return to select your file.
  • Clear Configuration: 
    • Remove TTConfig.ini in 
    • C:\ProgramData\Intuit\TurboTax\TY25.
  • Repair Adobe Components: 
    • Repair or reinstall Adobe Creative Cloud to fix rendering issues.
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