To fix this, you must sign in with the exact email that you used for the initial purchase or registration of your TurboTax product. You can use the TurboTax account recovery tool to find all associated user IDs. Then log out of any current TurboTax account, then sign in with the correct email.
If this issue continues, try disabling any VPNs, proxies, or antivirus software. Also, right-click the TurboTax icon and select Run As Administrator. Unplug USB flash drives or extra devices that might interfere with your installation.
You can contact TurboTax customer support using this link: Turbo Tax customer support.
Please return to Community if you have any additional information or questions and we would be happy to help.
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