Hey @mesquitebean
Came back to say that after closing all my browser tabs and restarting my laptop, it more or less went the way you described.
Just in case someone else is experiencing the same issue, I believe it wasn't initially working for me because I had TurboTax Online already running in the background. Once I closed all tabs and restarted the laptop, I ran the download again, and it worked from there.
It correctly read that I did not have the correct Windows OS system and asked if I wanted to transfer to TurboTax Online Premier for free, and I went from there.
Thanks again @mesquitebean
