Get your taxes done using TurboTax

It depends on where in TurboTax you are entering your Social Security number. If you are entering it in your Personal Information section and you can't enter it try the following:

• Go out of your program, close your browser and go back in.
• Clear your cache and cookies. Click here for How do I delete cookies? Click here for How to clear your cache.
• If you are using a VPN, disable it.
• Try using incognito mode.
• Try a different web browser, such as Google Chrome or Firefox.
• Make sure your software is updated if you are using TurboTax Desktop, you can manually check for updates for  your TurboTax program by clicking on "Online" in the black bar near the top of your screen and selecting "Check for Updates."
• Try running it as Administrator

 If you can't enter your Social Security number on a particular form, you can try deleting the form and re-entering it. You can do that using the steps listed below.

If you used TurboTax Online to delete your Form, you can:

1. Click on "Tax Tools" in the left panel of your TurboTax screen
2. Select  "Tools"
3. Click on "Delete a Form"
4. Scroll down the list of your forms to find the Form 
5. Click on the trash can to the right of your form to delete it

If you used TurboTax Desktop to delete your Form, you can:

1. Click on "Forms" in the top right of your TurboTax screen to switch to "Forms Mode"
2. In your left panel of your TurboTax screen find the Form
3. Click on "Delete Form" at the bottom of the form
4. Click on "Yes" to confirm the deletion

You can also contact TurboTax Customer Service using this link: Turbo Tax Customer Service.