@Happiest_Taxpayer If you are using the TurboTax online editions, clear cache and cookies from your web browser. Or change your web browser to one of these that you are not currently using, Google Chrome, Mozilla Firefox, Microsoft Edge.
If you are using the TurboTax desktop editions, with OS are you using Windows or Mac?
Click on Online at the top of the desktop program screen and click on Check for Updates
Edit the W-2 that you have entered. On the screen for entering the various amounts in the boxes 1 thru 20 of the W-2, when finished click on Continue.
Either the first or second screen after you click on Continue will be the Let's check for other situations regardless of whether you are using the TurboTax desktop editions or the TurboTax online editions.
What screens do you see after clicking on Continue after the W-2 entry screen?
