Even the desktop software connects to the internet, especially when trying to sign in. The captcha is an internet security tool.
Try these things:
- Log Out Completely: Before doing anything else, click Sign Out in the TurboTax menu.
- Clear Cache and Cookies: This removes old, "corrupted" data that might be confusing the website.
Most TurboTax errors happen because the browser is trying to use an old "session" from a previous visit. By clearing the cache, you force the browser to establish a brand-new, secure connection with the Intuit servers.
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