If you are getting the message "Oops there was a drop in our connection" make sure your internet connection is strong and stable. Also, restart your computer or reset your router. And try using incognito mode.
If you are using a VPN, disconnect it as this can interfere with the connection. Try a wired or ethernet connection.
If the online version continues to fail, consider switching to the TurboTax Desktop/Download version. Please follow these instructions to do this. How do I switch from TurboTax Online to TurboTax Desktop?
You can also contact TurboTax Customer Service using this link: TurboTax Customer Service.
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