We cannot see what you did when you prepared your return. Did you pay for a license code?
We know that there are some users who purchased desktop download and then realize that they cannot use the download because they have Windows 10. There are others who see an offer to "switch" to online when they begin their return---not understanding that the switch to online will only give them one federal and one state return. We do not know what you did. We cannot tell from uour post whether you used online or desktop.
We see people get confused and they keep logging in to online software which will require them to pay at the end. You need to use the desktop software. One way to tell if you are using the right software---your tool bar. Online software has the toolbar in a black vertical column on the left side of the screen. Desktop software has the tools up on the top of your TT screen.
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
