@Pavi wrote:
My product is Turbo Tax Premier 2025 for the Desktop. I live in CA. I did not check Audit Defense by mistake. Turbo Tax is causing this to happen because there is a permanent check mark under Show Topic List-->Review-->Audit Defense that is irremovable and results in forcing the user to pay $45 for the Audit Defense or not be able to continue and finish efiling, unless you pay for Audit Defense. Does anyone have a solution? I do not believe it is legal to force customers to buy what they don't want or need. Besides what happened to selling a product that does what is promised it will do?
Pauline
If you are in California and sure that you did not choose Audit Defense by mistake, there is a way you may have ended up with it anyway, which can be removed. How did you indicate you would pay your fees? If you chose to pay the state efile fee of $25 out of the Federal refund, then in California that requires the addition of Premium Services for $45. Premium Services is a bundle of benefits that includes Audit Defense, ID monitoring and restoration, the ability to pay out of the Federal refund, etc. If that's your situation, then you cannot remove Audit Defense independently by the usual method, which would be to go back and decline it. Instead, if you chose that "pay out of refund" method to pay your $25 fee, then you have to decline or remove that Premium Service option (and thus Audit Defense) by paying upfront with credit/debit card instead of paying out of the Federal refund. Then when you are entering your credit/debit card info to pay the $25 state efile fee, before you actually submit the credit/debit card payment info be sure the figure shown on the credit card screen only shows $25 plus possible sales tax.
I think @VolvoGirl may have some screen images if needed.
