If you're having difficulty signing into an IRS online account for individuals, you may want to check out this IRS FAQ page for help with individual online accounts. Per the page, there may be alternate ways that you can receive the information that you need - such as an income transcript - by filing a request on paper. However, you'll need to direct any questions and requests to the Internal Revenue Service customer service.
See also: TurboTax Audit Support Center
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