DianeW777
Expert Alumni

Get your taxes done using TurboTax

If you do have local tax withholding, enter the wages in box 18 of your W-2. If you have no local tax and/or no local withholding be sure to use the 'Delete' key in those fields to be sure they are clear of any entry. Once completed you may want to close the return and follow the instructions below. 

 

Try clearing the cookies and cache.   It handles many issues that seem nonsensical on a regular basis with online activity. Watch to be sure you are selecting 'all time' as example.  Do not use selections like 'last hour' for those browsers that give  you options.

Once this is complete open your return and try again.

 

If you are using TurboTax Desktop, save your return, then at the top select Online, then Check for updates.

 

Lastly, you could delete the W-2 and enter it manually again.  Use the link below for your version of TurboTax to delete a form.

  • If you're using TurboTax Online software and need to delete a form, click here.
  • If you're using TurboTax Desktop software and need to delete a form, click here.
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