Perhaps you may need to clear your cache and cookies, make sure that your W2 is indeed deleted, and then re-enter your W2 manually.
You can try clearing your cache and cookies.
Clear your cache
Your browser stores recently visited webpages as temporary files in a cache, which enables the pages to load more quickly when revisited.
However, a full or corrupted cache can cause problems in TurboTax, so sometimes you need to clear your cache (that is, remove these temporary files).
Here are the official instructions for the most popular browsers:
Google Chrome
Mozilla Firefox
Microsoft Edge
Apple's official support site doesn't appear to contain instructions for clearing the cache in Safari. Your best bet is to search the Internet for clear Safari cache or similar search terms.
Clear your Cookies
Cookies are small files that temporarily store data on your computer. We use them to personalize your experience so you see information you already entered and not items that are irrelevant or repetitive.
On rare occasions, they may make your browser think you already did something that you still need to do. To fix that, you'll need to delete (clear) the cookies from your browser.
Each browser has a slightly different method for deleting cookies. Choose the browser you're using:
Microsoft Edge
Mozilla Firefox
Google Chrome
Safari
Safari for iOS (mobile devices)
TurboTax FAQ: How to clear your cache.
TurboTax FAQ: How do I delete cookies?
Here's the general procedure for viewing a list of all the forms in your return and deleting unwanted forms, schedules, and worksheets in TurboTax Online:
- Open or continue your return.
- On Tax Home, select Start, Continue, or Pick up where you left off to enter your return.
- In the left menu, select Tax Tools and then Tools.
- In the pop-up window Tool Center, choose Delete a form.
- Select Delete next to the form, schedule, and worksheet in the list and follow the instructions.
TurboTax FAQ: How do I view and delete forms in TurboTax Online?
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