If you are unable to exit the refund agreement window you can try logging completely out of your program, closing your browser window, and then logging back in and trying again.
Some of our customers are experiencing issues when trying to file and pay with their refund. We are investigating this issue. However, if you would prefer to file now, you can do so by switching to pay your TurboTax fees with a credit card instead of using the pay with my refund option by following these steps.
If you are using this pay with your refund feature you must meet the following requirements:
- Your reefunds from Federal & State must be enough to cover your TurboTax fees.
- You must have an address in the US.
- You must e-file.
- Your name on yuour bank account must match the name on the tax return.
- Your refund must be deposited into a single bank account.
Click here for Can I Pay With My Refund?
You can also try clearing your cache and cookies. This often solves an issue. For further instructions on how to clear cache and delete cookies, please see the links below:
Click here for How to clear your cache.
Click here for How do I delete cookies?
If you are using TurboTax Desktop, you can manually check for updates for your TurboTax program by clicking on "Online" in the black bar near the top of your screen and selecting "Check for Updates."
Please return to Community if you have any additional information or questions and we would be happy to help.
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