No one else can see your screen, your tax return or your account. You have to use the do-it-youself approach and look for yourself. What does it say in your account? What does it say on your Form 1040? If you are getting a federal refund, it will be shown on line 35a. If you owe federal tax to the IRS, it will be on line 37, and you are not getting a refund.
https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-return/preview-turbotax-online-retur...
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