@AKJSnow2018 TurboTax support does not have an email address.
You will have to contact TurboTax support for assistance with this problem. Use the key words Billing Issue
See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...
Support is open from 5am to 5pm, Monday thru Friday, Pacific Time.
