TXF import not successful

I am unable to import a TXF file into my return.  I am using the 2025 desktop version of Mac Business and Home.  I'm following the instructions by selecting File> Import and selecting the correct txf file. But when I click Continue, a pop-up message appears indicating that the import was unsuccessful and asking me to enter the information manually. I have tried renaming the file and moving the file to the desktop. Is there any way to work around this and import the file?