Are you on Windows or Mac? I think it only transfers into Windows Turbo Tax.
See…..Transferring from TurboTax for Windows, H&R Block, or TaxACT
https://ttlc.intuit.com/turbotax-support/en-us/help-article/import-export-data-files/transfer-last-y...
TurboTax Online and the Mac Desktop program only supports PDF transfers, if you used other tax software last year. But a pdf only transfer very basic info like your name and AGI. It would be just as easy to manually enter all your info. So it's probably not worth even trying to transfer it.
